Return

We want you to be completely satisfied with your purchase from Kariyavar. If you are not satisfied with your purchase for any reason, you can return the item(s) subject to the terms and conditions outlined in this policy.

To be eligible for a return, items must be unused, unworn, unwashed, and in their original condition with all tags attached. Items must be returned in their original packaging along with the invoices and tags.

We retain the right to reject a return request at the time of pickup if the product is damaged, used, worn, washed, stained, torn, or if the brand/price tags are not intact. In such cases, the return fee will still be applicable.

Return Fee

We thrive on customer satisfaction by ensuring a hassle-free order experience and maintaining the highest standards of hygiene for every product delivered. As an initiative toward sustainable shopping, a standard return fee of Rs. 99/− shall be charged on every item returned.

Time Frame for Returns

Returns must be initiated within 15 days from the date the customer receives the order. Any requests for returns received after this period may be declined at our sole discretion.

Return Process

If you are not satisfied with your order or any item of your order, you may initiate a request on the Returns page on our website. Once you have initiated a return request, our field executives will pick up the order within 3–5 business days. They will make 3 attempts to pick up the order, after which the pickup automatically gets cancelled.

If our courier partner faces any issue in picking up the order, we will keep you informed. The applicable return fee for all returns is to be paid by the customer, unless the return is due to an error on our part or delivery of a defective product.

In case of any queries, please contact our support team at support@kariyavar.com or on +91 83201 81583.

Refund Process

The refund amount shall be processed to the original method of payment after the returned product has reached the Company’s warehouse. The payment will reflect in the account within 3–4 working days after deducting the return fee as mentioned on the website.

Damaged or Defective Items

Our shipments go through rigorous quality check processes before they leave our warehouse. However, in the rare case that your product is damaged during shipment or transit, you must notify us by email within 48 hours of the product being delivered and immediately initiate a return request on the website, else Kariyavar will not be liable to accept the merchandise.

We will investigate the damage from our end and provide resolutions accordingly. Please note that strong proof of defect — photographic and videographic evidence of the damage or defect (a complete video recording of unpacking the order) and an image of the invoice for our reference — shall be required in case of delivery of a defective product from our end to initiate the refund request.

Wear & Tear

• Fittings The fitting of merchandise might lose its authentic fit and shine with usage. This usually happens over time due to machine washing, weather conditions, and rough usage, and cannot be accounted as a defect.
• Fabric Our products consist of hand-woven fabrics with natural and print dyeing that may vary slightly from time to time. The digitally printed canvas/fabric used in our products may also vary in different parts and patches due to the general property of the fabric.

Final Sale Items

Certain items may be designated as final sale and are not eligible for returns unless they are defective or damaged upon receipt. Final sale items will be clearly marked as such on the product page.

Contact Information

If you have any questions or concerns regarding our Return Policy, please contact our support team at support@kariyavar.com or on +91 83201 81583.